FAQs

To lead the industry in the design, development and administration of the very best Value Add Products for the South African motorist

It was established in 2014

In the event of an incident or breakdown, it's important that you inform InsureAfrica promptly, within 7 working days, either via email at claims@insureafrica.co.za or by telephone at (011) 615 0170. Failure to do so may result in late notification. Following notification, you should take your vehicle to the nearest RMI-approved, Manufacturer-approved, or Insure Africa-approved workshop for a quote. If you're unsure where to go, don't hesitate to reach out to the Claims department for assistance. Once the workshop provides an estimate for repairs, the Claims department will assess if your claim is valid and issue authorization accordingly. Remember, repairs cannot commence until authorization is received, and InsureAfrica will only pay the authorized amount.

All services for your vehicle must align with the Manufacturer's service schedule, adhering to either mileage or time intervals, whichever comes first. While you're not required to submit service invoices, it's important to retain copies as they may be requested in the event of a claim. Your vehicle can be serviced at any RMI-approved, Manufacturer-approved, or InsureAfrica-approved workshop. It's your responsibility to ensure your vehicle is properly maintained and not misused, including adherence to Preventative Maintenance guidelines. Self-servicing by the policy owner is not permitted, and services from non-RMI approved workshops may invalidate claims. Skipping or irregular services could lead to suspension of your policy or invalidation of claims.

Your vehicle is covered as per the benefit as detailed within the wording of the product which you selected to purchase

You cannot claim more than the actual loss: we will never pay more than the Stated Benefit or the quoted amount, whichever is the lesser. This ensures fair compensation and prevents duplicate payments for the same incident. Additionally, if an insured incident is covered by two different insurance policies, we will only pay our portion.

We strive to handle all aspects of your insurance promptly, efficiently, and fairly. If you have any questions or concerns regarding your policy or a claim, please reach out to us in writing at complaints@insureafrica.co.za. You can also find our Complaints Resolution Policy here on our website in the legal and compliance section, or by contacting our offices. Alternatively, you may lodge a complaint with our insurer, GENRIC Insurance Company Limited, at their Complaints Department.