Legal And Compliance
Protecting Your Every Move
Ensuring adherence to legal standards and regulations in insurance operations for your peace of mind.
Complaints Resolution Policy
- Our Complaints Resolution Policy outlines our commitment to addressing customer concerns swiftly and effectively
Conflict of Interest Management Policy
- Identify, disclose, and address conflicts between personal interests and duties.
Promotion of Access Manual
- Our Manual on Promotion of Access to Information delineates the process for accessing information retained by both public and private entities.
Compliance Officer: Geta Hancke
- ghancke@moonstonecompliance.co.za
- (021) 883 8000
- Fax: 086 556 3664
- PO Box 3518, Cramerview, 2060
- www.moonstonecompliance.co.za
How do I resolve a complaint or dispute?
We strive to handle all aspects of your insurance promptly, efficiently, and fairly. If you have any questions or concerns regarding your policy or a claim, please reach out to us in writing at complaints@insureafrica.co.za You can also find our Complaints Resolution Policy above or simply contact our offices.
Short Term
Compliance Officer: Geta Hancke
- ghancke@moonstonecompliance.co.za
- (021) 883 8000
- Fax: 086 556 3664
- PO Box 3518, Cramerview, 2060
- www.moonstonecompliance.co.za